Bookings / Terms And Conditions

BOOKING TERMS AND CONDITIONS
We strongly suggest you print and read these conditions before you proceed.

PROCEDURE, TRAVEL DOCUMENTS
Our experienced international dive travel consultants will discuss your inquiries and forward comprehensive quotations as directed by e-mail, fax, telephone, or mail. Your reservation is not confirmed until we receive the required deposit. After receipt of full payment you will be sent travel documents which describe the service(s) that have been arranged for you.
All travel documents are non transferable. All airline tickets must be issued in the name of the passport/photo identity holder, some carriers will deny carriage if the name varies and the booking may be cancelled. It is your responsibility to provide our consultants with the correct information as required.

PAYMENTS
»  Minimum deposit of 20% due at the time of booking.*
     (For bookings under AU$ 1500, full payment is due at the time of booking.)
»  Full payment is due at the latest 30 days prior to commencement
    of earliest travel service. *
»  Bookings received less than 30 days before trip commencement require
    full payment immediately.

* PLEASE NOTE: Some resorts and live-aboards request higher deposits and earlier final payment. Any special terms are listed on your invoice.

SERVICE FEES
»  General: Our travel consultants provide their expert advice to plan and
    create your itinerary free of charge. For involved multi-destination itineraries
    you will be asked for a research fee of AU$ 250.00 up front. This fee will
    be credited to your dive booking with us.
»  Airfare: All online or published airfares incur a ticketing fee of AU$ 25/person.
»  Amendments: Any changes to reservations requested after the final payment
    due date incur an amendment fee of AU$ 50.00 /person.
»  Credit cards: Visa and MasterCard will be gladly accepted for payment at
    no extra charge. Other credit cards (such as AMEX) incur a 4% processing fee.

PLEASE NOTE: All credit cards from non-Australian banks are processed as overseas transactions, and as such may incur additional currency exchange and other service fees assessed by your credit card provider. Clients not wishing to assume these additional charges should choose the telegraphic transfer option.

PAYMENT OPTIONS
»  Credit Card (MasterCard, Visa)
    please send us a formal authorisation to charge your credit card with the     
    invoiced amount of money using our payment authorisation form.
    You have 2 options to forward this form:

» ONLINE: as SSL encrypted secure payment form at https://secure.baremetal.com/diversionoz/en/secure.htm

» PER FAX or Email attachment: fill in, print and sign the form at http://diversionOZ.com/en/bookings2.htm.

Or use the form attached to your quotation.

»  Telegraphic Transfer/Direct Deposit:
    This payment option has to be authorised by your consultant prior
    to final payment due dates.
    Bank:               Commonwealth Bank, Smithfield QLD 4878, Australia
    Account Name:  DIVERSION CLIENT TRAVEL ACCOUNT
    BSB:                 06 4836
    Account No.      1006 3366
    SWIFT:             CTBAAU2S

CURRENCY
Depending on clients' country of origin and/or country to be visited, the invoice will be issued in one of the following currencies: AU$ (Australian Dollar), US$ (US Dollar) or Euro.
Credit cards are charged in AU$ only. For US$ (US Dollar) or Euro invoices the amount charged is calculated according to the exchange rate to the AU$ valid on the date of payment.

CANCELLATION
»  Dive Cruises, Resorts, Tours and Accommodation
   
    Cancellation 31 days or more before commencement of service:
    Full refund less service fee of AU$ 250.00/person. **
    Cancellation 30 days or less before commencement of service:
    No refund. **

** PLEASE NOTE: Some service providers have more restrictive cancellation procedures than those stated above. Any special terms are listed on your invoice.
SPECIAL LIVEABOARD CANCELLATION TERMS are displayed online at http://diversionOZ.com/en/specialterms.htm

»  Air tickets
   All airlines charge cancellation or change fees after tickets are issued.
    Most tickets are non-refundable and non-changeable, unless stated
    otherwise on your invoice.

PASSPORT & VISAS
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. If you need information regarding visa and other travel document requirements for your trip please let us know.

COMPREHENSIVE TRAVEL INSURANCE
Comprehensive Travel Insurance is essential and strongly recommended in case of cancellation or sudden illness! Divers should also consider additional cover for diving related accidents and evacuations. More information: http://diversionoz.com/en/insurance.htm

DISCLAIMER
All information on the web catalogue diversionOZ.com is thoroughly researched and published to the best of our knowledge. However, Diversion Dive Travel does not accept any responsibility for the correctness of this information. Travel itineraries, prices and service descriptions are subject to change at any time at the operators' discretion. Please refer to prices and booking terms outlined in your invoice as the only legally binding text.
Diversion Dive Travel operates as an agent between you (the client) and the service provider.
We sell various travel related products on behalf of numerous diving, transport, accommodation and other wholesale service providers. Diversion Dive Travel's obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not Diversion Dive Travel. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with Diversion Dive Travel.

Revised: 15 April 2008